Frequently Asked Questions
Everything you need to know about our rugged devices and services.
What makes AGM Mobile devices different from standard smartphones?
AGM specializes in rugged technology. Our devices are engineered with IP68, IP69K, and MIL-STD-810H certifications, making them resistant to water, dust, and high-impact drops that would destroy typical electronics.
Do you offer international shipping?
Yes, we ship our products globally. Shipping times and costs vary depending on the destination, but most international orders arrive within 7-15 business days via our trusted courier partners.
What is the warranty policy on AGM devices?
All AGM smartphones come with a standard 12-month limited warranty. This covers manufacturing defects and hardware malfunctions under normal use conditions.
Are AGM phones compatible with my network carrier?
Our devices are generally unlocked and support a wide range of global LTE and 5G bands. However, we recommend checking the specific network bands listed on the product page against your carrier's requirements before purchasing.
What is your return and refund policy?
We offer a 30-day return policy for items in their original packaging and condition. If you are not satisfied with your purchase, you can contact our support team to initiate a return and receive a full refund.
How can I track my order?
Once your order is processed and shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.